2299bd Terms and Conditions

General Provisions

These terms and conditions ("Terms") govern the use of the 2299bd platform and all services connected to it. By visiting the website, creating an account, or taking part in any game, you are considered to be in full agreement with these Terms.

These Terms have been prepared in Bengali and apply to players in Bangladesh. In the event of any dispute or difference in interpretation, the Bengali version shall be considered final.

2299bd reserves the right to change, add to, or amend these Terms at any time. Changes will take effect as soon as they are published on the website. You are advised to review this page regularly.

Eligibility and Age Requirement

The following eligibility conditions must be met to participate on the 2299bd platform:

• The applicant must be at least 21 years of age — open to those aged 21 and above only ("21+ only").
• The applicant must not be subject to any law or regulation that prohibits participation in online gaming activities.
• Each user may hold only one account; multiple accounts for the same person are not permitted.
• All information provided in the registration form must be accurate, complete, and up to date.

2299bd reserves the right to verify age in cases of doubt. Account activity may be restricted until verification is complete. Providing false information regarding age will result in immediate account closure and may lead to applicable legal action.

Account Registration

3.1 Registration Process

To create an account, you must provide accurate personal information. This includes your full name, date of birth, email address, and mobile number. The information provided may be verified at a later stage.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. You are responsible for all activity on your account, whether authorised or unauthorised. If you notice any suspicious activity, notify our support team immediately.

3.3 One Account Policy

Only one account per person is permitted. Operating multiple accounts from the same IP address, the same device, or the same household address is strictly prohibited. In such cases, all associated accounts may be closed.

Deposits and Withdrawals

2299bd supports the most widely used mobile banking methods in Bangladesh. Key payment information is provided below:

4.1 Deposit Conditions

• The minimum deposit amount for each method is ৳100.
• Deposited funds must come only from an account owned by the registered account holder.
• Deposits via third parties are not accepted and such transactions may be cancelled.
• 2299bd reserves the right to reject any deposit and to request additional verification.

4.2 Withdrawal Conditions

• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests generally take 5 to 30 minutes to process.
• Withdrawals may only be made using the same method used at the time of deposit.
• Withdrawals may be temporarily held if there is an active bonus or an unfulfilled wagering requirement.
• Withdrawals may be delayed if identity verification (KYC) has not been completed.

Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000
• Deposit ৳18,000 → ৳8,000 bonus → total balance ৳26,000

The wagering requirement for the welcome bonus is 10 times (10x). This means that to withdraw bonus funds, you must wager an amount equal to 10 times the total bonus received.

5.2 General Bonus Terms

• Each bonus offer has a set validity period; if the wagering requirement is not met within the specified time, the bonus will be cancelled.
• Only a certain portion of bets placed with bonus balance may count toward the wagering requirement — please refer to the details of each promotion.
• Multiple bonuses cannot be active at the same time unless the promotion's terms state otherwise.
• If a withdrawal is requested before the bonus terms are fulfilled, the bonus will be cancelled.
• Bonuses are for personal use only; attempting to claim bonuses through multiple accounts is strictly prohibited.

5.3 VIP Program and Cashback

2299bd operates a VIP program with five tiers. Weekly cashback benefits are provided at each tier:

• Bronze tier — up to 0.2% weekly cashback
• Silver tier — up to 0.5% weekly cashback
• Gold tier — up to 0.7% weekly cashback
• Platinum tier — up to 1.0% weekly cashback
• Diamond tier — up to 1.2% weekly cashback

Advancement to a higher tier depends on consistent play and engagement with the platform. VIP benefits are subject to change, and 2299bd reserves the right to amend the program's terms at any time.

Game Rules

All games operated on 2299bd are conducted in a fair and transparent manner. We work with certified game software providers to ensure fair play.

• The outcome of all games is determined by a Random Number Generator (RNG), which is regularly verified through independent testing.
• If a game result is voided due to a technical error or server issue, the bet placed on that game will be refunded.
• If a game is interrupted mid-session due to a network issue, the result will be determined based on the state of the game at the time of interruption.
• In the event of a dispute regarding the dealer or method of play in a live casino game, recorded video footage will be considered the final proof.
• Any winnings obtained by breaching game rules may be cancelled.

Prohibited Activities

The following activities are strictly prohibited and may result in account closure and legal action if violated:

• Creating an account using a false or fake identity.
• Using the platform for money laundering, fraud, or any unlawful financial activity.
• Exploiting software bugs, glitches, or vulnerabilities to gain an unfair advantage.
• Using bots, scripts, or automated software to operate games.
• Colluding with other players to influence game outcomes.
• Attempting to claim bonus benefits through multiple accounts.
• Attempting unauthorised access to the platform's systems, network, or infrastructure.
• Harassing, intimidating, or behaving offensively toward other users.

Account Suspension and Closure

8.1 Rights of 2299bd

2299bd reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• If any provision of these Terms is violated.
• If the information provided is found to be false or misleading.
• If there is suspicion of fraud or money laundering.
• If an order is received from a court or regulatory authority.
• If the security of an account is under threat.

8.2 User Rights

You may close your account at any time by contacting our support team. If there are any ongoing bets or unfulfilled bonus terms at the time of closure, they will be settled in the normal course.

Responsible Gaming

2299bd believes that gaming should be a form of entertainment. We encourage our users to enjoy gaming in a healthy and controlled manner.

• You can set deposit limits on your own account.
• A self-exclusion feature is available, allowing you to take a break from gaming for a set period.
• If signs of a gaming problem appear, our support team will direct you toward professional help.

For more information, visit our Responsible Gaming page.

Privacy and Data Protection

2299bd places the highest importance on protecting your personal information. We use SSL encryption and modern cybersecurity measures to keep your data secure.

• Your personal information will never be sold to third parties.
• For details on how we collect, use, and store data, please see our Privacy Policy.
• Information may be provided to authorities under legal obligations.
• Contact us to request correction or deletion of your data.

Limitation of Liability

To the maximum extent permitted by law, 2299bd is not liable for:

• Indirect, incidental, or special damages arising from use of the platform.
• Damages caused by internet disconnection or third-party technical failures.
• Damages resulting from a user leaving their own account information unsecured.
• Service disruptions caused by natural disasters, cyberattacks, or other uncontrollable circumstances.

2299bd is always working to improve service quality and tries to resolve any technical issues quickly.

Changes to Terms

2299bd reserves the right to change these terms at any time. For significant changes, a notification will be sent to the registered email address or clearly announced on the website.

Continuing to use the platform after any changes will be considered as your acceptance of the new terms. If you do not agree with the changes to the terms, you may close your account.

Contact

If you have any questions or complaints about these terms, please contact our support team:

• 24/7 Live Chat — speak directly in Bengali from any page on the site.
• Email: [email protected]

Our support team is available in Bengali seven days a week, twenty-four hours a day. We are committed to resolving any complaints in a fair and transparent manner.